mom: i can not typ su th ltt that cos i will call you lat
mary: you can't type something, you'll call me later?
mary: is your keyboard broken?
mom: y winows pop up i typ su ltt
mary: you're having trouble with pop up ads?
mom: no IT IS LIK I HIT SHIT KY AN A WINOW OPNS ABCGHIJKLN
mary: you can't hit the shift key because it makes a window open?
mom: PQTUVWXYZ
mary: so, um, your keyboard isn't working? have you rebooted?
mom: I ain't using th shit ky
mary: i would try rebooting.
mom: ok by
mary: bye
Your guess is as good as mine... although I'm having flashbacks to that year I lived without a "j" key....
[ edited to add that Mom came back after rebooting and whatever it was was better, although she was in a hurry and never properly explained what was going wrong "I guess my computer is possessed. you were great at figuring out what i was saying.". That's what I know.]